Frequently asked questions
Delivery & Payments
Can I pay for my order using my debit or credit card?
Can I pay for my order using my debit or credit card?
You can pay for your order using any major debit or credit card using PayFast payment gateway. Simply select the "PayFast" payment method when checking out and follow the prompts.
Card payments clear instantly, allowing us to send your order out quickly.
Can I pay for my order with an EFT payment on my internet banking?
Can I pay for my order with an EFT payment on my internet banking?
We accept South African EFT/bank transfers. Simple choose "EFT" payment method when you check out. You will receive our banking details and an order number when you have completed your checkout. You will also recieve an email with all the details you need to make a payment for your order.
Please allow 1-2 working days for your payment to clear if you are paying from any bank other than FNB. Payments from FNB accounts will clear immediately.
What is the cost of shipping?
What is the cost of shipping?
Door to door shipping within South Africa costs R100.
When will I receive my order?
When will I receive my order?
It will take 2-5 working days to receive your order depending on when your payment clears, and where you are located. If you're in a rush to receive your order, please use the PayFast payment method.
Do you ship internationally?
Do you ship internationally?
No. We only ship orders locally in South Africa.
Returns, Refunds, and Warranty
How does your 90-day refund policy work?
How does your 90-day refund policy work?
We offer a 90-day unconditional money-back guarantee. If for any reason you are unhappy with the product, simply return it in it's original condition for a full refund.
To return your order for a refund, please send us the details along with your order number to info@venusbeauty.co.za.
How does the 12 month warranty work?
How does the 12 month warranty work?
All our products come with a 12 month warranty against defects in material or workmanship. If your product breaks under normal use, simply return it for a repair or replacement.
To make a claim under the warranty, please send us the details along with your order number to info@venusbeauty.co.za.